Fred Haas Toyota Country is hiring a Rental Operator to run our Toyota Rent a Car counter. You'll be the first point of contact for rental customers, including service loaner and warranty rental guests, retail renters, and insurance replacement customers. You'll keep the fleet ready, the paperwork accurate, and the process moving.
Job Responsibilities
Greet customers and process rental agreements, check-outs, and returns accurately in the rental system
Verify driver's licenses, proof of insurance, and payment before releasing vehicles
Inspect vehicles at check-out and check-in, and document fuel, mileage, and damage with photos
Coordinate with Service Advisors on warranty, loaner, and customer-pay rental authorizations
Track fleet availability, schedule reservations, and keep vehicles cleaned, fueled, and ready
Close out rental contracts and turn in daily paperwork and receipts to Accounting
Follow up on overdue returns, tolls, citations, and damage claims
Move vehicles on the lot and between locations as needed
What We're Looking For
Valid driver's license with an acceptable driving record (must meet our insurance carrier's requirements)
Customer service experience; rental, dealership, or automotive experience is a plus
Strong attention to detail with contracts, cash handling, and documentation
Comfortable with computers and learning new software
Ability to work [schedule, e.g., weekdays and Saturdays]
Physical Demands
Stand and walk for extended periods at the counter and on the lot
Work outdoors, especially during vehicle inspections and deliveries
Get in and out of vehicles frequently throughout the shift
Lift and carry up to 10 lbs occasionally
Bend, kneel, and crouch to inspect vehicle exteriors, tires, and undercarriage areas for damage
Use hands to operate a computer, keyboard, phone, and handheld devices
Benefits include medical, vision and dental insurance, 401K retirement savings plan, Vacation time, holiday and sick leave, company paid continuing education and training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.