Customer Service / Phone Specialist

FULL TIME POSITION MUST HAVE FLEXIBLE SCHEDULE

Customer service - Phone Specialist

 Our company has an outstanding opportunity for a results-focused, highly driven and experienced BDC Representative.  The customer specialist will utilize superb communication skills and professionalism to perform follow-up calls and receive phone calls for our clients.

Job Responsibilities

• Receives inbound client calls inquring about our vehicles
• Facilitates specific appointments to test drive vehicles
• Monitoring & contacting internet leads 
• Performs outbound follow up campaign calls
• Follows detailed scripts for inbound/outbound calling
• Confirms all scheduled appointments Follows up on 100% of “no show” & unsold client appointments
• Following & maintaining relationship with former customers 
• Setting, confirming, & following up on all appointments 

(NEED BILINGUAL CANDIDATES )

Requirements

- Proven track record w/customer service on phone or Call Center

- Excellent customer service & communication skills

- Strong multi-tasking & organization skills

- Basic computer proficiency 

- Professional appearance & demeanor 

- Strong English Skills 

GREAT HOURLY PAY PLUS BONUSES! 

- 5 Days work week

- 40 hrs - Full time

Must have Valid Driver's License

Must pass drug test 

Benefits include medical, vision and dental insurance, 401K retirement savings plan, Vacation time, holiday and sick leave, company paid continuing education and training.  Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.