Phone Specialist / BDC

Fred Haas Nissan
Tomball, Texas

Bi-lingual Customer Service Representative phone specialist needed for Nissan store

Job Description

Contacting and communicating with customers to identify vehicle needs
Build rapport with customers to build a base of referrals to establish customer network
Answer all inbound phone calls
Set appointments for clients to test drive vehicles
Contact customers to confirm appointments
Provide information on vehicle incentives
Must make outbound follow up calls
Follow up on email leads
Use a software to keep track fo all customers

Job Requirements

Great Customer Service Skills & Motivation to be Successful
Excellent phone presence
Be Able to Create and Maintain Customer Relationships
Strong Computer & Phone Skills
Prior customer service, Call Center, or BDC Experience PREFERRED
Great Communication Skills
Able to multi-task
Bi-lingual is always a plus!
Team Player
Must be able to pass pre-employment screenings (Drug & Background)

*Hourly pay based on experience PLUS Bonuses*
- 5 Day work week , OFF ONE DAY DURING WEEK AND OFF SUNDAYS

- HOURS VARY FROM 9AM-8PM

- MUST BE ABLE TO WORK EVERY SATURDAY

- 40 HRS - Full Time

Benefits include medical, vision and dental insurance, 401K retirement savings plan, Vacation time, holiday. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.